German Casino Privacy Policy 2026

We collect information you provide directly: name, email, phone, address, date of birth, payment details, and identity documents for verification. We also collect data automatically: IP address, browser type, device identifiers, pages visited, and gameplay activity. When you contact support, we record your messages. Payment processors and identity-verification partners may share additional data with us to confirm your eligibility and prevent fraud.

We use your data to create and manage your account, process deposits and withdrawals, verify your identity and age, detect fraud and money-laundering risks, and comply with gaming regulations and tax obligations. We analyze gameplay patterns to improve our service and personalise your experience. We may contact you about account activity, promotions (if you opt in), and legal updates. We never sell personal data to third parties for marketing purposes.

We use cookies to remember your preferences, keep you logged in, and measure site performance. Essential cookies are necessary for the service to function. Analytics cookies help us understand how you use the site. Marketing cookies track your behaviour across sites to show relevant ads—you can opt out at any time. See our full cookie policy for a complete list and management options.

We work with analytics providers (Google Analytics) to track visitor behaviour and improve the site. Affiliate networks may track referral traffic to measure campaign performance. Payment processors and identity-verification services access data needed to process transactions and confirm your eligibility. All partners are contractually bound to protect your data and comply with GDPR. We do not allow them to use your data for their own marketing.

You have the right to access, correct, or delete your personal data. You can opt out of marketing communications and cookies at any time. You may request a copy of your data in a portable format. We retain account data for as long as your account is active and for 7 years after closure for legal and tax compliance. Payment records are kept for 10 years under Belgian financial regulations. Identity documents are deleted after verification unless regulatory rules require longer storage.

To exercise your rights or request data deletion, contact our privacy team using the form on this site. Requests are processed within 30 days. If you believe we have mishandled your data, you may lodge a complaint with the Belgian Data Protection Authority (APD/DPA). We take all concerns seriously and will investigate promptly.